Privacy Policy

VoiceVault (“we”, “us”, “our”) respects your privacy. This policy explains what data we collect, how we use it, and the choices you have. By using VoiceVault you agree to this policy.

1. Information we collect

• Account data — name, email, phone number, country and password.
• Verification data — your phone number is verified by one-time code to confirm your country and secure your account.
• Contacts & campaign content — recipient numbers, messages, audio and email content you upload or create to run campaigns.
• Usage & delivery data — call/SMS/email logs, delivery status, recordings (where enabled), and analytics.
• Payment data — processed by our payment providers; we do not store full card details.
• Technical data — device, browser, IP address and cookies (see our Cookie Policy).

2. How we use your data

• To provide and operate the service (send your calls, SMS and emails).
• To verify your identity and country and apply the correct regional pricing.
• To process payments, prevent fraud and abuse, and enforce our terms.
• To provide support, send service notices, and improve the product.
• To comply with legal obligations and lawful requests.

3. Sharing

We share data only with: telecom carriers and infrastructure providers needed to deliver your messages; payment processors; and service providers under confidentiality. We never sell your personal data or your contacts. We may disclose data if required by law.

4. Your contacts

Contacts you upload are used solely to deliver campaigns you initiate. You are responsible for having consent to contact your recipients. You can delete contacts and campaign data at any time.

5. Data retention

We keep account and transaction data while your account is active and as required for legal, tax and security purposes. Recordings follow your plan’s retention period. You may request deletion of your account and associated data.

6. Security

We use industry-standard safeguards including encryption in transit, access controls and monitoring. No system is 100% secure, but we work hard to protect your information.

7. Your rights

Subject to applicable law, you may access, correct, export or delete your personal data, and object to or restrict certain processing. Contact privacy@voicevault.app to exercise these rights.

8. International transfers

Your data may be processed in countries other than your own. We take steps to ensure appropriate safeguards are in place.

9. Children

VoiceVault is not directed to anyone under 18 and we do not knowingly collect their data.

10. Changes

We may update this policy. Material changes will be notified in-app or by email. Continued use after changes means you accept the updated policy.

11. Contact

Questions? Email privacy@voicevault.app or visit our Contact page.